Refund & Weather Policy
Travel Bali with complete peace of mind. Flexible cancellations, 100% bad weather guarantees, and prompt 3-5 day refund processing with zero hidden fees.
Core Refund Commitments
Full refund or free date change if volcano sunrise, rafting, or boat trips are unsafe due to severe weather.
Cancel any standard day tour up to 24 hours prior to pickup time without penalties.
Approved refunds processed directly back to your payment account without delay.
What you paid is what you get refunded on eligible cancellations.
1 100% Severe Weather & Force Majeure Guarantee
Bali’s tropical climate occasionally brings sudden heavy rain, volcano safety advisories, or rough sea swells around Nusa Penida and Nusa Lembongan. Guest safety is our paramount priority.
Weather Cancellation Terms:
- Mount Batur Sunrise Jeep & Trekking: If official park rangers or volcanic observatories deem the summit inaccessible or hazardous, guests receive a 100% refund or an immediate complimentary reschedule.
- Ayung & Telaga Waja River Rafting / Tubing: If river water levels exceed safe rafting thresholds and the river operator cancels the launch, a 100% full refund is issued.
- Fast Boats & Island Water Sports: If Indonesian maritime port authorities (Syahbandar) issue a sea freeze or ban small vessels from crossing, 100% of boat fares are refunded.
2 Cancellation Notice Timeline & Refund Tiers
To maintain fair scheduling for our private drivers and local adventure partners, the following cancellation schedule applies:
| Notice Given Prior to Tour | Refund Eligibility | Rescheduling Fee |
|---|---|---|
| More than 24 Hours Before scheduled pickup time | 100% Full Refund | FREE (0 IDR) |
| 12 to 24 Hours Before scheduled pickup time | 50% Refund / Free Reschedule | FREE (Subject to availability) |
| Less than 12 Hours or No-Show Driver already en route or on site | Non-refundable (Driver compensation) | Partial fuel & driver fee applies |
*Special VIP multi-day private villa packages or private luxury yacht charters may have customized cancellation deadlines stated in their specific reservation confirmation.
3 How to Request a Fast Refund
We keep our refund process simple and paperless. You do not need to fill out tedious forms. Follow these 3 easy steps:
Contact Official WhatsApp
Send a message to our official customer service line at +62 851-5844-9402.
Provide Booking Details
Mention your Booking ID / Voucher number, guest name, and the reason for cancellation.
Receive Confirmation & Transfer
Our finance manager will review and disburse the refund within 3-5 business days directly.
4 Payment Methods & Settlement Times
All refunds are processed in the original currency of settlement (Indonesian Rupiah - IDR). Balian Tour is not responsible for international foreign exchange rate variations or intermediary bank conversion fees incurred by international card issuers.
- Indonesian Local Bank Transfer (BCA, Mandiri, BRI, BNI): Processed within 24 hours of approval.
- International Visa / Mastercard / Debit Card: Refund initiated within 48 hours; funds typically appear on your statement within 3 to 7 banking days depending on your issuing bank.
- Cash on Arrival Deposits: Refunded immediately in cash or transferred via digital wallet (GoPay/OVO/ShopeePay) upon request.
5 Medical Emergencies & Flight Schedule Changes
We recognize that unexpected travel disruptions happen. If your flight into I Gusti Ngurah Rai Airport (DPS) is delayed, cancelled, or rescheduled by your airline, please alert us as soon as possible with your flight number. We will reschedule your airport transfer or day tour with zero penalty.
For medical emergencies requiring hospital care or doctor-certified bed rest, please share a medical letter or hospital admission slip to qualify for full fee waiver or tour postponement.
Frequently Asked Questions About Refunds
Can I change my tour date instead of getting a refund?
Yes, absolutely! Free date changes are permitted up to 24 hours prior to departure, subject to car and activity slot availability. We always recommend rescheduling so you don’t miss out on Bali’s magical sights.
What if it only rains lightly during our tour?
In Bali, tropical rain showers often pass within 30-45 minutes. Temple visits, waterfalls, and cultural sightseeing continue normally with umbrellas provided by your driver. Waterfalls and white water rafting are often exhilarating in light rain! A 100% refund applies when conditions are officially declared unsafe.
Who do I speak with regarding my refund status?
You can directly message our dedicated Guest Relations & Finance desk via WhatsApp at +62 851-5844-9402 or email us at ezi.baliantour@gmail.com.