1. Information We Collect
When you inquire or make a reservation through our website, contact forms, or official WhatsApp concierge (+62 851-5844-9402), we only collect the minimum details required to organize your Bali tour or villa stay:
- Contact Information: Your name, country of origin, email address, and WhatsApp phone number.
- Logistics & Pickup Details: Hotel or villa name, room number (optional), flight arrival number for DPS airport transfers, and preferred pickup times.
- Party Information: Number of adults, children, dietary restrictions (for cooking classes), and tandem/single preferences (for ATV quad biking).
2. How Your Data Is Used
We use your information strictly for legitimate operational purposes:
- Dispatching licensed English-speaking private drivers to your exact hotel lobby at the scheduled pickup hour.
- Issuing official booking confirmations and itemized PDF invoices with zero hidden platform markups.
- Providing real-time weather and traffic updates through WhatsApp before early sunrise departures (such as Mount Batur Jeep tours).
3. Payment Security & Banking Data
Balian Tour does NOT store credit card details or bank passwords on our website. All payments are conducted via secure, transparent channels:
- Cash on arrival in Indonesian Rupiah (IDR) directly to your assigned driver or activity coordinator.
- Direct bank transfer to our verified company accounts as itemized on your official invoice.
4. Website Analytics & Cookie Disclosures
Our website utilizes Google Analytics 4 (GA4) with IP anonymization to understand aggregate visitor traffic (such as popular tour pages and bounce rates). These analytical cookies do not contain personally identifiable financial records or passport details.
5. Data Retention & Your Right to Deletion
Once your holiday in Bali has concluded, you may request the immediate deletion of your booking records and chat history from our customer database at any time. Simply message our WhatsApp concierge at +62 851-5844-9402 or email ezi.baliantour@gmail.com.